Mom Glam Boutique

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Important note about rhinestone decorated merchandise. TOP

*Bling items are for keepsake/decorative purposes only. Not intended for actual usage. Please do not leave children unsupervised with rhinestone encrusted items.

Mom Glam Boutique assumes no responsibility for improper use of any of our items.

What forms of payment do you accepted? TOP

We accept Mastercard,Visa, Discover and American Express thru a secured server, payments thru Paypal and all major credit cards thru PAY PAL.

You do not need a Paypal account to pay by credit card.

We also accept money orders made payable to MOM GLAM BOUTIQUE.

Personal checks are not accepted. E-Checks can be used at Paypal.

Do you offer exchanges/refunds or cancellations? TOP

Returns

At MOM GLAM BOUTIQUE we want you to be happy with your order.

If you are not satisfied with your order we will refund your money or make an exchange less original shipping charges.

**Please note exceptions below **

* Shipping charges to return an item are the customer's responsibility.

* We must be notified within 10 days from the date of delivery to request a refund or exchange.

* All returned products must have a Return Authorization Number and must be unused, unwashed, securely packed in the original packaging and include all paperwork and warranty cards.

If packaging is not in its original condition, the items will be returned to you.

To request a Return Authorization Number please send an email to customerservice@momglam.com. or call us at 916-534-7045 with the following information: order number, name of product to be returned, reason for return and whether you would like an exchange or refund.

Once we have issued authorization, your returned items must arrive back to us within 10 days in order to issue an exchange or receive a credit.

Because we carry handmade items orders CANNOT be canceled once they are in processing or manufacturing status!

**Personalized items and custom orders are non-refundable and cannot be exchanged!

Please check your order carefully before submitting and email us immediately with any corrections.

**Hand Painted furniture is non-refundable as each piece is custom painted to order""

**Custom made items are made to order, therefore non-refundable.

**Items shipped direct from the manufacturer may be subject to a 20%-25% restocking fee dependent upon the manufacturer.

MOM GLAM BOUTIQUE makes every attempt to provide actual colors of our products.

Please note slight variations may occur on individual screen monitors.

Please email us with any questions before ordering.

Cancellations

Orders may be cancelled only if MOM GLAM BOUTIQUE is notified within within 24 hours of the time the order is placed.

Where does MomGlam ship to? TOP

We currently only ship within the United States and select products to Canada.

Extra shipping charges may apply to Canadian Delivery.

We will email you prior to charging your credit card with any additional shipping charges to Canada or you may email us for a shipping quote.

MOM GLAM BOUTIQUE is not responsible for items damaged in transit.

Please email us immediately if you received a damaged product or package.

When will I receive my order? TOP

Most orders are shipped out within 7 business days via USPS Priority Mail, UPS Ground or FEDEX Ground at the designers discretion unless otherwise noted.

Personalized,custom and handmade items take 2-3 weeks to manufacture before they ship unless otherwise noted in the description.

**Occasionally an item may be backordered due to fabric availability. We will notify you with an estimated delivery date**

Please Note: If you have ordered multiple items, you may receive your items in separate shipments. You may track your order thru our Track Order link by entering your email address and order number.

Our shopping cart will tell you the shipping cost of each item as it is added to the cart. Many items have free shipping. All shipments are sent standard, ground or priority mail , which usally 5-14 days once shipped.

If you need a product quicker pleae

Do I have to pay sales tax on my order? TOP

Taxes will be add to all California Orders. If you not live in California you will not incure the State Sales Tax.

California Residence - At the time of check out it will have a button stating: "Taxes will be add to all California Orders." Please click that button. If you do not click that button, your order will be held until the state taxes are paid.

How can I check the status of my order? TOP

Confirmation of your order will be sent after it is processed.

Once the order has been actually shipped out you will have a tracking number available to you for your order(s) so that you may track your package delivery.

Please check HERE for the status of your order.

How do I contact Mom Glam Boutique? TOP

You can contact us anytime HERE.

Or by emailing us at customerservice@momglam.com

You may call our main office anytime at 916-534-7045.

Hours of operation are Monday - Friday from 9am-5pm and on Saturdays from 10am-4pm (P.S.T.)

Do you have a privacy policy? TOP

Yes we do!! You can read our privacy policy here. By using this website you are consenting to this privacy policy. Rest assured you information is safe and secure and will only be transfered over secure servers for order proccessing.

Do you accept phone orders? TOP

Absolutely!! We'd be happy to take your order via telephone.

Please call us at 916-534-7045

Hours of operation: Monday thru Friday 9am to 5pm and Saturdays 10am-4pm. (PST)

Can you assist me with sizing? TOP

Absolutely!! - Please refer to our size chart or send us an email and we will be happy to assist you with any sizing questions.

How do I use the Gift Registry? TOP

It's very easy!! Just click on our Gift Registry link and fill in your information.

You may send us an email at customerservice@momglam.com with a list of your guests and we will be happy to send them an email to let them know you are registered at MOM GLAM BOUTIQUE . Or you may select registry cards from MOM GLAM BOUTIQUE to enclose with your shower invitations at no charge.

When will my credit card be charged? TOP

Your credit card is charged at the time you place your order. Due to the nature of our custom and personalized products, work cannot begin until your payment has cleared.

Will my credit card information be secure? TOP

Yes - Your credit card information is processed thru Paypal- a secure server.

The credit card information provided is only accessible to Paypal.